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running a report, exporting data, etc.)īeing able to define the UX metric also points us to another bugbear of modern IT environments – the focus of monitoring.

opening a document from a dialog box, entering data, etc.) The KPIs involved usually include things such as, but not limited to:. They normally work by combining together a set of key performance indicators (KPIs) that are used to extrapolate a specific UX reading. Certain technical solutions can aggregate key performance indicators together to produce a “UX” metric which serves as an indicator of the current level. Whilst difficult, it is possible to define to a certain degree the current level of user experience being delivered to users in the environment. Understanding how your users are feeling about the “experience” is vital, yet pinning it down to a specific “rating” can be incredibly difficult. UX can vary from user to user and department to department depending on how they interact with applications, and to what degree. UX is a holistic metric, encompassing the user’s overall feeling of satisfaction or engagement with not just one, but all of the systems at their disposal. There are many others, but these are the main issues that can go hand in hand with the delivery of a substandard user experience.īut a problem with defining and delivering a good user experience is that user experience (or UX) is that it isn’t particularly an objective definition.

Negative perceptions of the business IT department.

Delays to processing of business functions.

Loss of productivity and wasted work time.

Security and data loss issues as users resort to using “shadow IT” solutions.

Suffice to say, a substandard user experience leads to a plethora of problems, on a number of levels, that are not in the interests of any enterprise to be subjected to, problems such as:. When user experience in the workplace is poor, users experience frustration and low productivity, and can be tempted to use non-sanctioned external solutions to get things done. – that often provides an experience that compares unfavourably towards that they are given in the corporate environment. In today’s modern workplace, users have access to a plethora of personal devices – mobile phones, tablets, laptops, consoles, etc. Ensuring that our users have an interaction with applications and data that is slick, responsive, productive, flexible and satisfying is high on the radar of most enterprises. User experience is a metric which is much more of a consideration today then it ever was before. We all want super-quick logons in XenApp and XenDesktop environments.